Professional Diploma in Administrative Excellence [PDAEx]-Self Paced

Objectives:

• Develop Core Administrative Skills: Equip participants with the essential skills required for efficient task and time management, effective communication, and problem-solving in an administrative context.
• Enhance Emotional Intelligence and People Management: Teach strategies for understanding and managing emotions, both personal and of others, to improve interpersonal relationships and team dynamics.
• Promote Innovation and Continuous Improvement: Foster a culture of innovation and encourage continuous improvement practices to enhance workplace efficiency and productivity.

Units & Modules:

U-1: Behavioral Management & Emotional Intelligence
M-1: Behavioral Management for Workplace Success
M-2: Communication for Conflict Resolution
M-3: Managing Pressure with Emotional Intelligence
M-4: Self-esteem for Achieving Success

U-2: Achieving Administrative Excellence
M-5: Mastering your Workload
M-6: Essential Communication Skills
M-7: Working with your Boss and your Team
M-8: Professionalism in the Workplace

U-3: Task & Time Management
M-9: Confident Communicating to Get Results
M-10: Creating a Confident and Credible Image
M-11: Introduction of Work Task Concepts
M-12: Setting Priorities & Deadlines in our Time Management

U-4: Managerial Communication
M-13: Introduction to Managerial Communication
M-14: Managerial Communication in Team Management
M-15: Effective Presentation Skills
M-16: Managerial Communication in Crisis Management

U-5: People Management
M-17: How to Build Lasting Rapport
M-18: Skills Required to Deal with People during our Work
M-19: Read the People, Lead the People
M-20: Aligning Goals, People and Systems

U-6: Team Performance
M-21: Behavioral, Style, Situational and Contingency Theory
M-22: Dynamic Leadership for Team Performance
M-23: Empathy the Ability to Understand Situations from Another’s Perspective
M-24: Motivation How to get the most from Yourself and Other

U-7: Problem Solving and Decision making
M-25: Decision Making and Problem Solving-Symbiotic Partners
M-26: The Decision-Making Process
M-27: Finding Options and Solutions
M-28: Decisive Leadership for Timely Decisions 

U-8: Innovation and Improvement at Workplace
M-29: Applying Structured Techniques to Organizational Issues
M-30: Building Creative Capability in Self, Others and the Wider Organization
M-31: The Creative Leader in the Innovative Organization
M-32: The Quest for Continuous Improvement-A Journey not a Destination

Features:
Duration: 6 Months
Modules: 32
Short Video Materials: Yes
Mode of Learning: Self-Paced

Post Completion:

• Electronic Certificate
• Digital Badge via Credly.com
• Printed Certificate available

Exam Method:
Number of Exams: 08 (Each unit has One Exam)

• Number of Questions: 20 MCQ Questions + 2 Written Questions (Each Exam)
• MCQ Question Mark: 2 * 20=40
• Written Question Mark: 30 * 2= 60
• Exam Duration: 60 Minutes
• Total Marks: 100 (Each Exam)
• Pass Mark: 50%

Assignment: 

• Total Assignments: 
• 1 Pre-Course Assignment (Learning Purpose)
• 1 Capstone Projects
  • Each Assignment Marks: 300
  • Pass Mark: 50%