Professional Diploma in Administrative Excellence [PDAEx]-Self Paced

Professional Diploma in Administrative Excellence [PDAEx]-Self Paced

The Professional Diploma in Administrative Excellence program aims to enhance the skills of administrative professionals by covering key areas such as behavioral management, communication, time management, and problem-solving.

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The Professional Diploma in Administrative Excellence is designed to enhance the skills and competencies of administrative professionals, enabling them to excel in their roles and contribute effectively to organizational success. This course covers critical areas such as behavioral management, emotional intelligence, task and time management, communication, people management, team performance, problem-solving, decision-making, and workplace innovation. By focusing on both the soft skills and strategic aspects of administrative roles, this program aims to develop well-rounded professionals who can manage complex administrative tasks, support management, and lead initiatives for continuous improvement.

Objectives:

  • Develop Core Administrative Skills: Equip participants with the essential skills required for efficient task and time management, effective communication, and problem-solving in an administrative context.
  • Enhance Emotional Intelligence and People Management: Teach strategies for understanding and managing emotions, both personal and of others, to improve interpersonal relationships and team dynamics.
  • Promote Innovation and Continuous Improvement: Foster a culture of innovation and encourage continuous improvement practices to enhance workplace efficiency and productivity.

 

Units & Modules:

U-1: Behavioral Management & Emotional Intelligence
M-1: Behavioral Management for Workplace Success
M-2: Communication for Conflict Resolution
M-3: Managing Pressure with Emotional Intelligence
M-4: Self-esteem for Achieving Success

U-2: Achieving Administrative Excellence
M-5: Mastering your Workload
M-6: Essential Communication Skills
M-7: Working with your Boss and your Team
M-8: Professionalism in the Workplace

U-3: Task & Time Management
M-9: Confident Communicating to Get Results
M-10: Creating a Confident and Credible Image
M-11: Introduction of Work Task Concepts
M-12: Setting Priorities & Deadlines in our Time Management

U-4: Managerial Communication
M-13: Introduction to Managerial Communication
M-14: Managerial Communication in Team Management
M-15: Effective Presentation Skills
M-16: Managerial Communication in Crisis Management

U-5: People Management
M-17: How to Build Lasting Rapport
M-18: Skills Required to Deal with People during our Work
M-19: Read the People, Lead the People
M-20: Aligning Goals, People and Systems

U-6: Team Performance
M-21: Behavioral, Style, Situational and Contingency Theory
M-22: Dynamic Leadership for Team Performance
M-23: Empathy the Ability to Understand Situations from Another’s Perspective
M-24: Motivation How to get the most from Yourself and Other

U-7: Problem Solving and Decision making
M-25: Decision Making and Problem Solving-Symbiotic Partners
M-26: The Decision-Making Process
M-27: Finding Options and Solutions
M-28: Decisive Leadership for Timely Decisions 

U-8: Innovation and Improvement at Workplace
M-29: Applying Structured Techniques to Organizational Issues
M-30: Building Creative Capability in Self, Others and the Wider Organization
M-31: The Creative Leader in the Innovative Organization
M-32: The Quest for Continuous Improvement-A Journey not a Destination

U-1: Behavioral Management & Emotional Intelligence

U-2: Achieving Administrative Excellence

U-3: Task & Time Management

U-4: Managerial Communication

U-5: People Management

U-6: Team Performance

U-7: Problem Solving and Decision making

U-8: Innovation and Improvement at Workplace

Features:
Duration: 6 Months
Modules: 32
Short Video Materials: Yes
Mode of Learning: Self-Paced

Post Completion:

  • Electronic Certificate
  • Digital Badge via Credly.com
  • Printed Certificate available

Exam Method:
Number of Exams: 08 (Each unit has One Exam)

  • Number of Questions: 20 MCQ Questions + 2 Written Questions (Each Exam)
  • MCQ Question Mark: 2 * 20=40
  • Written Question Mark: 30 * 2= 60
  • Exam Duration: 60 Minutes
  • Total Marks: 100 (Each Exam)
  • Pass Mark: 50%

Assignment: 

  • Total Assignments: 
  • 1 Pre-Course Assignment (Learning Purpose)
  • 1 Capstone Projects
    • Each Assignment Marks: 300
    • Pass Mark: 50%
Effort 6 Months
Live Chat Enabled
Regular Fee $ 420.00
Special Fee $ 320.00
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