Professional Diploma in Administrative Excellence [PDAEx]-Self Paced

The Professional Diploma in Administrative Excellence (PDAEx) is designed to equip professionals with the critical skills and strategies needed to excel in administrative roles. This program focuses on enhancing behavioral management, communication, time management, people management, and problem-solving skills.
Effective administrative performance is essential for ensuring organizational efficiency and success. This course enables participants to develop a strong understanding of workplace dynamics, communication strategies, and administrative processes. The program also provides tools and techniques for improving task management, managing people and teams, and driving continuous improvement through innovation and strategic thinking.
By combining theoretical knowledge with practical insights, the course helps participants become confident, organized, and resourceful administrative professionals who can effectively manage work challenges and deliver high-performance outcomes.

By the end of this program, participants will be able to:
- Develop strong behavioral and emotional intelligence – Enhance self-awareness and manage emotions effectively in the workplace.
- Master administrative excellence – Develop strategies for managing workloads, improving communication, and working effectively with teams.
- Improve time management and task prioritization – Learn how to manage time effectively and set clear priorities.
- Enhance managerial communication skills – Develop the ability to communicate effectively with teams and stakeholders.
- Strengthen people management skills – Learn how to motivate and lead people to achieve organizational goals.
- Drive team performance – Develop leadership strategies to improve team productivity and engagement.
- Improve decision-making and problem-solving – Learn how to evaluate problems, explore options, and make timely decisions.
- Implement creative solutions and continuous improvement – Foster a culture of innovation and improvement within the organization.
- Develop professional presentation and communication skills – Learn how to present information confidently and effectively.
- Align personal and organizational goals – Learn how to create alignment between individual performance and organizational success.

M-1: Behavioral Management for Workplace Success

M-2: Communication for Conflict Resolution

M-3: Managing Pressure with Emotional Intelligence

M-4: Self-esteem for Achieving Success

M-5: Mastering your Workload

M-6: Essential Communication Skills

M-7: Working with your Boss and your Team

M-8: Professionalism in the Workplace

M-9: Confident Communicating to Get Results

M-10: Creating a Confident and Credible Image

M-11: Introduction of Work Task Concepts

M-12: Setting Priorities & Deadlines in our Time Management

M-13: Introduction to Managerial Communication

M-14: Managerial Communication in Team Management

M-15: Effective Presentation Skills

M-16: Managerial Communication in Crisis Management

M-17: How to Build Lasting Rapport

M-18: Skills Required to Deal with People during our Work

M-19: Read the People, Lead the People

M-20: Aligning Goals, People and Systems

M-21: Behavioral, Style, Situational and Contingency Theory

M-22: Dynamic Leadership for Team Performance

M-23: Empathy the Ability to Understand Situations from Another’s Perspective

M-24: Motivation How to get the most from Yourself and Other

M-25: Decision Making and Problem Solving-Symbiotic Partners

M-26: The Decision-Making Process

M-27: Finding Options and Solutions

M-28: Decisive Leadership for Timely Decisions

M-29: Applying Structured Techniques to Organizational Issues

M-30: Building Creative Capability in Self, Others and the Wider Organization

M-31: The Creative Leader in the Innovative Organization

M-32: The Quest for Continuous Improvement-A Journey not a Destination

Pre-Course Assignment

32 Practical Focus Module
Post Completion:
- Electronic Certificate
- Digital Badge via Credly.com
- Printed Certificate Available
- Printed Transcript Available

- Behavioral Management
  - Ability to understand and manage emotions in professional settings.
- Administrative Skills
  - Expertise in managing workloads, communication, and team collaboration.
- Time Management
  - Competence in setting priorities and managing deadlines effectively.
- Managerial Communication
  - Skill in delivering information and facilitating team discussions.
- People Management
  - Ability to build rapport, influence others, and lead teams effectively.
- Problem-Solving and Decision-Making
  - Proficiency in evaluating issues and finding creative solutions.
- Innovation and Improvement
  - Competence in identifying opportunities for growth and innovation.
- Presentation and Professionalism
  - Skill in presenting ideas and maintaining a professional demeanor.

Upon completing the program, participants will be able to:

Demonstrate improved emotional intelligence and behavioral management.
Manage workloads and professional responsibilities more effectively.
Communicate clearly and confidently in professional settings.
Develop and lead high-performing teams.
Apply structured problem-solving and decision-making techniques.
Enhance time management and task prioritization skills.
Foster a culture of continuous improvement within the organization.
Strengthen negotiation and conflict resolution skills.
Create and deliver impactful presentations.
Develop professional strategies for managing pressure and achieving personal success.

Features:

Features:
Duration: 6 Months
Modules: 32
Short Video Materials: Yes
Mode of Learning: Self-Paced

Assignment:

Total Assignments:
1 Pre-Course Assignment (Learning Purpose)
1 Capstone Projects
- Total Marks: 300
- Pass Mark: 50%

Name: James Mwangi
Designation: Administrative Officer
Country: Kenya
"This course has transformed my ability to manage workloads and improve communication with my team."

Name: Abigail Mensah
Designation: Executive Assistant
Country: Ghana
"I have gained valuable insights into managing pressure and improving my professional communication skills."

Name: David Banda
Designation: Office Manager
Country: South Africa
"The problem-solving and decision-making skills I learned have helped me tackle business challenges more effectively."

Name: Sarah Okeke
Designation: Team Lead
Country: Nigeria
"This course gave me practical strategies to manage my team and improve team performance."

Name: Joseph Kamau
Designation: Operations Manager
Country: Tanzania
"The course’s focus on innovation and continuous improvement has helped me create a more dynamic work environment."

Exam Guideline

Exam Method:
Number of Exams: 08 (Each unit has One Exam)

Number of Questions: 20 MCQ Questions + 2 Written Questions (Each Exam)
MCQ Question Mark: 2 * 20=40
Written Question Mark: 30 * 2= 60
Exam Duration: 60 Minutes
Total Marks: 100 (Each Exam)
Pass Mark: 50%

Professional Diploma in Administrative Excellence [PDAEx]-Self Paced