Certified Operational Efficiency Expert [COEEx]-Self Paced

The Certified Operational Efficiency Expert (COEEx) program is designed to equip professionals with the skills and knowledge to enhance operational performance, reduce waste, and improve overall business efficiency. This program provides a comprehensive understanding of operational strategies, capacity planning, performance measurement, and continuous improvement techniques.
Participants will learn how to identify non-value-adding activities, develop key performance indicators (KPIs), and apply customer-focused strategies to streamline business operations. The program also emphasizes inventory management, skill mapping, and continuous improvement as key drivers of operational success.
Through a combination of theoretical knowledge, real-world case studies, and practical applications, participants will develop the expertise to lead operational improvements, optimize resources, and enhance business performance. Upon completion, participants will be able to create sustainable and efficient operational processes that align with business goals.

By the end of this program, participants will be able to:
- Understand the Role of an Operations Leader – Develop the skills needed to lead and manage operational teams effectively.
- Identify Non-Value-Adding Activities – Learn how to analyze business processes and eliminate inefficiencies.
- Implement Effective Capacity Planning – Develop strategies to balance demand and supply while maximizing resources.
- Conduct Skill Mapping – Understand team strengths and identify skill gaps to improve workforce efficiency.
- Capture the Voice of the Customer – Develop customer-centric strategies to improve product and service quality.
- Set and Monitor KPIs – Develop performance indicators to measure and improve operational efficiency.
- Optimize Inventory Management – Learn how to control inventory levels to reduce costs and improve productivity.
- Drive Continuous Improvement – Establish a culture of continuous improvement to enhance operational performance.
- Improve Resource Allocation – Develop strategies to optimize the use of human and material resources.
- Enhance Business Agility – Improve responsiveness to market and operational changes through flexible operational models.

M-1: Role of an Operations Leader

M-2: How to Identify Non-value-adding Activity Or Waste

M-3: Capacity Planning

M-4: Skill Mapping

M-5: Voice of Customer

M-6: Setting KPIs

M-7: Inventory Management

M-8: Continuous Improvement

Pre-Course Assignment

8 Practical Focus Module
Post Completion:
- Electronic Certificate
- Digital Badge via Credly.com
- Printed Certificate Available
- Printed Transcript Available

- Operational Leadership
  - Ability to lead and manage operational teams to improve business performance.
- Process Analysis and Waste Reduction
  - Skill in identifying and eliminating non-value-adding activities.
- Capacity Planning
  - Expertise in balancing demand and supply to maximize operational efficiency.
- Performance Measurement
  - Competence in setting, tracking, and analyzing KPIs to improve performance.
- Inventory Management
  - Ability to control inventory levels and improve supply chain efficiency.
- Customer-Centric Approach
  - Proficiency in capturing and applying customer feedback to improve service delivery.
- Skill Mapping and Resource Allocation
  - Ability to assess workforce capabilities and allocate resources effectively.
- Continuous Improvement
  - Expertise in driving ongoing process improvements and operational innovation.

Upon completing the program, participants will be able to:

Lead operational teams to improve business performance and efficiency.
Identify and eliminate waste and non-value-adding activities.
Develop and execute capacity planning strategies to optimize resources.
Map employee skills to improve workforce efficiency and performance.
Capture and respond to customer feedback to improve service quality.
Define and track key performance indicators (KPIs) to measure progress.
Implement inventory management strategies to reduce costs and improve order fulfillment.
Develop a framework for continuous improvement and innovation.
Improve decision-making by analyzing operational data and performance metrics.
Enhance business agility and adaptability in response to changing market demands.

Features:

Features:
Duration: 4 Months
Short Video Materials: Yes
Mode of Learning: Self Paced

Assignment:

Total Assignments: 04
01 Pre-Course Assignment (Learning Purpose)
02 Class Based Assignment
- Total Marks: 100
- Pass Mark: 70%
01 Capstone Projects
- Total Marks: 300
- Pass Mark: 70%

Name: James Mwangi
Designation: Operations Manager
Country: Kenya
"The program gave me the tools to eliminate waste and improve production efficiency. My team’s output has increased significantly."

Name: Abigail Mensah
Designation: Supply Chain Manager
Country: Ghana
"Learning about capacity planning and KPI setting has helped me improve operational performance and resource utilization."

Name: David Banda
Designation: Business Operations Manager
Country: South Africa
"Understanding the Voice of the Customer and using that feedback to improve processes has enhanced customer satisfaction."

Name: Sarah Okeke
Designation: Manufacturing Manager
Country: Nigeria
"The skill mapping module helped me identify gaps in my team’s capabilities and align training to business goals."

Name: Joseph Kamau
Designation: Logistics Manager
Country: Tanzania
"Inventory management and continuous improvement techniques have helped me reduce costs and improve order fulfillment rates."

Exam Guideline

Exam Method:

Number of Exams: 01
Number of Questions: 25 MCQ Questions
Duration: 30 Minutes
Total Marks: 100
Pass Mark: 70%

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Certified Operational Efficiency Expert [COEEx]-Self Paced