Professional Diploma in Total Quality Management [PDTQM]-1st Batch

The Professional Diploma in Total Quality Management (PDTQM) is a comprehensive program designed to equip professionals with the knowledge and skills necessary to implement and manage quality systems in organizations. The course covers essential principles of Total Quality Management (TQM), Six Sigma, Lean methodologies, quality planning, and auditing techniques.
Participants will gain a deep understanding of quality management systems, process improvement, waste reduction, and performance enhancement. This program integrates both theoretical and practical knowledge, enabling learners to drive continuous improvement and align quality initiatives with business objectives.

By the end of the program, participants will be able to:
- Understand the core concepts and methodologies of Total Quality Management (TQM).
- Develop and implement strategic quality planning and productivity improvement processes.
- Apply Six Sigma and Lean principles to enhance quality and reduce waste.
- Design and implement a Quality Management System (QMS).
- Conduct internal quality audits and develop a participative audit framework.
- Enhance organizational quality culture and leadership for TQM.
- Use root cause analysis and quality engineering tools to solve problems.
- Foster continuous improvement using 5S and Lean methodologies.
- Align quality initiatives with organizational objectives.
- Improve customer satisfaction through quality-driven service delivery.

M-1: Fundamentals of TQM

M-2: Methods of TQM

M-3: Quality Culture and Learning

M-4: Leadership for TQM

M-5: Strategic Quality Planning

M-6: Human Resource Development and Quality Planning

M-7: Quality and Productivity

M-8: Quality Costing & Benchmarking

M-9: Introduction to Six Sigma

M-10: Introduction to Reliability & Six Sigma

M-11: Root Cause Analysis

M-12: Six Sigma Quality Engineering

M-13: Introduction to 5 S

M-14: Waste Management

M-15: Introduction to Lean

M-16: Spaghetti diagram

M-17: Quality Management System

M-18: Implementing a Quality Management System

M-19: International Quality Standards

M-20: Quality Management System

M-21: Introduction to Internal Auditing

M-22: Internal Quality Auditing

M-23: A Participative Quality Audit System

M-24: Quality Audits, and How to Survive Them

M-25: Introduction to Quality Engineering

M-26: Objective of Quality Engineering

M-27: Quality Engineering and Quality Management

M-28: Quality Control Quality Assurance

M-29: Process Improvement

M-30: Tools for Process Improvement

M-31: Continuous Process Improvement

M-32: Service Process Improvement

32 Practical Focus Module
4 Reference Book
Post Completion:
- Electronic Certificate
- Digital Badge via Credly.com
- Printed Certificate Available
- Printed Transcript Available

Total Quality Management (TQM)

Ability to implement TQM principles and frameworks.

Six Sigma and Lean Methodology

Competency in applying Six Sigma and Lean tools for process improvement.

Quality Engineering

Skills to design and implement quality systems and control mechanisms.

Strategic Quality Planning

Ability to develop and execute strategic quality plans.

Internal and External Auditing

Expertise in conducting internal and participative quality audits.

Process Improvement

Skills to identify and eliminate waste and enhance productivity.

Quality Costing and Benchmarking

Competency in evaluating quality performance and benchmarking.

Leadership in Quality Management

Ability to lead quality improvement initiatives within an organization.

Upon successful completion of the program, participants will be able to:

Develop and implement a Total Quality Management framework.
Use Six Sigma and Lean tools for process improvement and waste reduction.
Establish and manage a Quality Management System (QMS).
Conduct internal and external quality audits effectively.
Improve organizational performance through strategic quality planning.
Develop a participative quality audit framework.
Enhance quality culture and foster employee involvement.
Optimize customer satisfaction through quality service delivery.
Identify and eliminate root causes of quality issues.
Develop continuous improvement plans for sustainable quality performance.

Features:

Duration: 6 Months
Class: 32 Class
Short Video Materials: Yes
Class schedule: Sunday 02:00 PM to 04:30 PM GMT/ 08:00 PM to 10:30 PM BD Time
Mode of Learning: Virtual Class (Via Zoom)

Assignment:
Total Assignments: 10

01 Pre-Course Assignment (Learning Purpose)
08 Unit-wise Assignment
- Each Assignment Marks: 20
- Pass Mark: 50%
01 Capstone Projects
- Assignment Marks: 300
- Pass Mark: 50%

Exam Guideline

Exam Method:
Number of Exams: 08 (Each unit has One Exam)

Number of Questions: 20 MCQ Questions + 2 Written Questions (Each Exam)
MCQ Question Mark: 2 * 20=40
Written Question Mark: 2 * 20= 40
Exam Duration: 60 Minutes
Total Marks: 80 (Each Exam)
Pass Mark: 50%

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Professional Diploma in Total Quality Management [PDTQM]-1st Batch