Professional Business Communication [PBC]-Live Session

• Introduce the foundational principles and best practices of professional written communication, specifically within the email format.
• Detail the essential structural components (the "anatomy") required for a complete and coherent professional email.
• Establish an understanding of how to select the appropriate tone, style, and level of formality for any given audience and situation.
• Teach techniques for composing concise, engaging, and action-oriented subject lines and opening statements.
• Provide strategies for logically organizing and structuring the body content of an email for maximum clarity and reader comprehension.
• Develop the ability to employ politeness, courtesy, and diplomacy to manage difficult conversations and maintain positive professional relationships.
• Explore a range of common business communication scenarios to demonstrate practical application of email principles.
• Offer guided practice opportunities to apply learned skills to real-world professional email challenges.
• Identify and internalize the key "do’s and don'ts" that distinguish exceptional from unprofessional email correspondence.
• Enable participants to write emails that are not only clear and correct but also strategic in achieving their intended business purpose.

M-1: Introduction to Professional Email Writing

M-2: Anatomy of a Professional Email

M-3: Tone, Style, and Formality

M-4: Writing Effective Subject Lines and Openings

M-5: Organizing the Body Content

M-6: Politeness, Courtesy, and Diplomacy

M-7: Common Email Scenarios and Practice

M-8: Email Do's and Don'ts

This program is offered by the World Academy for Research & Development.

Duration: 1 Month
Short Video Materials: Yes
Class schedule: Every Monday & Friday  02:00 PM to 04:00 PM GMT Time
Mode of Learning: Virtual Class (Via Zoom)
Mode of Learning: Live Session

Exam Method:

Number of Online Final Exams: 01

• Number of  MCQ Questions: 20
• Exam Duration: 20 Minutes
• Total Marks: 40
• Pass Mark: 50%

Post Completion:

• • Electronic Certificate

• Audience-Centric Messaging
  • Ability to tailor the tone, style, and formality of communication to suit the intended recipient(s) and the organizational context.
• Structural Adherence
  • Proficiency in applying the anatomy of a professional email, ensuring all required elements (e.g., salutation, closing, signature) are correctly included.
• Clarity and Concise
  • Skill in drafting effective subject lines and openings that accurately convey the email's purpose, and organizing the body content logically and succinctly.
• Strategic Wording
  • Mastery of using polite, courteous, and diplomatic language to maintain positive professional relationships, especially when dealing with sensitive or complex topics.
• Purposeful Composition
  • Competence in drafting communications for common email scenarios (e.g., requests, follow-ups, reports, complaints) that clearly achieve the desired outcome.
• Professional Etiquette
  • Knowledge and consistent application of essential email Do's and Don'ts (netiquette) to uphold professional standards and avoid common errors.
• Information Organization
  • Ability to structure the body content using appropriate formatting (e.g., bullet points, numbering, paragraphs) to enhance readability and efficiently convey complex information.
• Error-Free Execution
  • Capability to produce polished communications that are free from grammatical, spelling, and factual errors, reflecting a high standard of professionalism.