KPI Master Class [KPIMc]-18th Batch for Malaysia

By the end of this course, participants will be able to:

• Understand the foundations of performance management and its relationship with KPIs.
• Define, classify, and differentiate between different types of KPIs.
• Align organizational vision, mission, goals, and Key Result Areas (KRAs) with KPIs.
• Apply multiple KPI design frameworks (KRA-based, task-based, Balanced Scorecard, leading vs. lagging, impact formula).
• Develop governance systems for KPI documentation, data collection, and accountability.
• Design and deliver effective KPI dashboards and performance reports.
• Transform KPI data into actionable business insights through analytics.
• Apply predictive and root cause analysis to KPI performance gaps.
• Lead KPI projects from concept to execution with change management principles.
• Build organizational competencies for sustaining a performance-driven culture.

Modules: 

M-1: Anatomy of Performance Management

M-2: Introduction to Key Performance Indicators

M-3: Aligning Vision, Mission, and Goals with KRA KPI

M-4: Methods for KPI designing (KRA-based, Task-based, Leading vs Lagging, Balanced Scorecard, Impact Formula)

M-5: KPI Governance – Documentation, Data Collection & Accountability

M-6: KPI Analytics Mastery – From Numbers to Business Insights

M-7: KPI Project Implementation – Concept, Competency & Action Plan

By the end of this course, participants will be able to:

• Demonstrate a clear understanding of performance management systems.
• Develop SMART and effective KPIs for various organizational functions.
• Cascade vision, mission, and goals into measurable performance indicators.
• Design KPIs using advanced frameworks suitable for strategic and operational levels.
• Establish KPI governance structures ensuring transparency and accountability.
• Create compelling KPI dashboards and reports tailored to stakeholder needs.
• Interpret KPI results and generate business insights to support decision-making.
• Apply advanced analytics to predict performance trends and identify root causes.
• Plan and execute KPI implementation projects with stakeholder engagement.
• Sustain KPI systems through continuous improvement and cultural alignment.

This program is offered by the World Academy for Research & Development.

“The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®)  criteria for recertification credit pre-approval.” [www.learn.hrci.org]

“World Academy is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®.” [www.shrm.org]

Features:

• Duration: 02 Days
• Time: 09:00 AM to 05:00 PM (Malaysia Time)
• Date: 17th, & 18th  November, 2025
• Venue: Petaling Jaya, Selangor, Kuala Lumpur, Malaysia.

• Post Completion:
  • Electronic Certificate

• Strategic Alignment
  • Linking vision, mission, and goals with KPIs.
• Goal Cascading
  • Ensuring vertical and horizontal alignment of KPIs.
• KPI Design
  • Proficiency in applying frameworks for KPI development
• Data Governance
  • Skills in documentation, collection, and accountability.
• Analytics & Insight Generation
  • Ability to interpret KPI data and derive insights.
• Problem-Solving
  • Identifying root causes and performance gaps.
• Decision Support
  • Translating analytics into strategic recommendations.
• Project Management
  • Designing and executing KPI projects.
• Change Management
  • Driving adoption and overcoming resistance.
• Communication & Storytelling
  • Presenting KPIs through dashboards and reports to influence decisions.