Master Training: Business Etiquette: Gaining that Extra Edge

Major areas to be covered:

Details:

Introduction about Program:

If you’ve ever had an awkward moment where:

• You aren’t sure which fork to use,
• You don’t know which side plate is yours,
• You’ve ever had to make small talk with a Very Important Person and been lost for words…

Then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware you make.

This one-day workshop will help you handle most of those socially difficult moments. You’ll have an extra edge in areas that you may not have given a lot of thought of until now.

This one-day workshop will help you teach participants how to:

• Network effectively, including making introductions, shaking hands, and using business cards appropriately
• Dress appropriately for every business occasion
• Feel comfortable when dining in business and formal situations
• Feel more confident about your business communication in every situation
• Develop that extra edge to establishes trust and credibility

Brief about the documents included in the Package:

• Instructor’s Guide: Contains all textbook information plus this preface, icebreakers, activities, delivery tips, and more!
• Participant’s Workbook: Contains material explanations covered in the workshop along with exercise and activity details
• Self-study Guide: Contains details of topics covered in the workshop for self understanding.
• Pre-Assignment: Task for participants to complete before the workshop to get them thinking about the learning that will take place.
• PowerPoint Slides: PowerPoint presentation highlighting talking points in the course.
• Quick Reference Guide: Two-page cheat sheet of tips and facts covered in the course.
• Outline: Word document that outlines the overview and objectives of the course and summarizes each session to be covered.
• Exercise & Activities: Contain different exercises and activities to ensure learning as well as energizing the delegates.
• Guideline to run exercises: In the Instructor’s guide you will find all detail guideline to run exercises and activities.
• Session Plan: Contains time wise session plan.
• Course Evaluation: Contains some standard and course related question to evaluate the course.
• Personal Action Plan: Contain a format where Participants can prepare Personal Action Plan for applying learning from the program.

Brief about Contents:

Course Overview: You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Business Etiquette Basics : To begin, participants will explore what etiquette is all about and what role manners play.

Test Your Business Etiquette: As a pre-assignment, participants were asked come up with at least five examples of etiquette that they see at work or at home. During this session, we will review their examples; be prepared for some debate!

The Handshake: During the important first few minutes of a new relationship, a handshake is usually the only physical contact between two people. In this session, we will discuss and demonstrate the five factors of a good handshake.

Business Card Etiquette: The exchange of business cards is a common ritual when meeting a new person. We will discuss some things to keep in mind when giving and receiving business cards.

The Skill of Making Small Talk: Being able to small-talk successfully is one of the most crucial skills a businessperson can develop, but it’s also one of the hardest. We’ll discuss some basic do’s and don’t’s of small talk.

Do You Remember Names?: There are four keys to remembering names. In this session, we will discuss and practice each of them.

Making that Great First Impression: During this session, we will discuss some ways that participants can make sure their first impression is perfect.

Dress for Success: It’s always difficult to know just how to dress, particularly if you’re meeting new people. We will cover some basic guidelines and the details of particular dress codes.

Business Dining: This session will focus on the do’s and don’t’s of business lunches. If possible, we recommend that you have participants practice an actual business lunch.

E-mail and Telephone Etiquette: How a businessperson presents themselves over the phone and via e-mail is just as important as their in-person impression. We’ll discuss some key points of telephone and e-mail manners in both a small group and a large group setting. We’ll also talk about thank-you notes.

Workshop Wrap-Up: At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Certification:

Certificate of achievement: Delegates need to qualify [70% marks] in the exam to get Certificate of Achievement. As this course is endorsed by International Professional Accreditation Council [IPAC], the certificate will also contain the endorsed logo of IPAC. No additional fee is required for exam or certification.

Copyright

All rights reserved world-wide under International Bangladesh copyright agreements. No part of this document can be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without the prior written permission of World Academy for Research & Development [WARD]. Only the delegate who purchased this licensed version [one license] can use for his or her self-development purpose or can use in training programs to be facilitated by the respective license holder.

Courseware Version: 3.0