Professional Certificate in HR Operations (PcHRO)-28th Batch for Bangladesh

The Professional Certificate in HR Operations (PcHRO) is a specialized program designed to empower HR professionals with the knowledge and skills required to manage core HR functions efficiently. This course provides a practical understanding of essential HR operations, from job analysis and recruitment to employee engagement and HR technology. Participants will learn to design and measure KPIs, manage total rewards, and implement effective performance management systems. The program also covers advanced tools such as HR Information Systems (HRIS) and Excel for data-driven decision-making. By mastering these competencies, HR professionals will enhance their ability to align HR operations with organizational strategies, contributing to overall business success.

After successful completion of the program, participants will be able to:
- Introduce the foundational principles of HR operations and their role in organizational success.
- Equip participants with skills to conduct comprehensive job analyses.
- Teach strategies for efficient recruitment and selection processes.
- Develop knowledge in designing and managing learning and development initiatives.
- Provide insights into performance management systems and practices.
- Train participants in designing and measuring KPIs for performance tracking.
- Enhance understanding of total reward management systems.
- Strengthen expertise in fostering employee engagement and satisfaction.
- Explore the use of HR Information Systems (HRIS) for operational efficiency.
- Teach advanced Excel techniques for HR analytics and reporting.

Pre-Course Assignment

This module develops the ability to systematically analyze jobs, define responsibilities, identify competencies, and structure roles to support recruitment, performance management, workforce planning, and legal compliance.

This module equips learners with practical skills in sourcing, evaluating, selecting, and onboarding talent while ensuring fairness, compliance, and operational efficiency.

This module focuses on aligning employee performance with organizational goals through structured goal setting, appraisal systems, feedback mechanisms, and continuous improvement practices.

This module develops competency in designing fair reward systems, administering payroll accurately, ensuring statutory compliance, and managing employee benefits.

This module builds capability in maintaining accurate HR records, generating management reports, and leveraging HRIS for operational efficiency and compliance.

This module enables HR professionals to operate as strategic advisors by aligning people strategies with business objectives and supporting leadership decisions.

This module provides practical understanding of employment law related to employee classification, leave entitlements, employment contracts, and compliance obligations.

This module develops advanced Excel skills to automate HR calculations, dashboards, and operational reporting.

This module introduces structured approaches to identifying learning needs, designing training programs, and measuring learning impact.

This module focuses on employee wellbeing, engagement, counseling techniques, conflict resolution, and ethical care.

10 Practical Focus Module
Post Completion:
- Electronic Certificate
- Digital Badge via Credly.com
- Printed Certificate available

Job Analysis Proficiency

Ability to conduct detailed job analyses for role clarity and workforce optimization.

Recruitment & Selection Expertise

Skills to design and manage effective hiring processes.

Learning & Development Mastery

Proficiency in creating and implementing training initiatives aligned with organizational needs.

Performance Management Skills

Capability to manage and optimize performance systems for productivity.

KPI Design & Analysis

Expertise in developing and measuring KPIs to drive performance improvement.

Total Rewards Strategy

Knowledge of creating and managing reward systems to enhance employee satisfaction.

HR Technology Utilization

Proficiency in using HRIS to streamline operations and improve efficiency.

Data-Driven Decision Making

Advanced skills in Excel for HR analytics and insightful reporting.

Upon completing this course, participants will be able to:

Conduct job analyses to define roles and align workforce planning.
Design and implement effective recruitment and selection strategies.
Develop and evaluate impactful learning and development programs.
Implement and manage performance management systems effectively.
Design, measure, and align KPIs with organizational goals.
Manage total reward systems to motivate and retain employees.
Create and implement initiatives to enhance employee engagement.
Utilize HRIS tools for data management and decision-making.
Analyze HR data using Excel to create actionable insights.
Align HR operations with business objectives as a strategic HR business partner.

Features:

Features:
Duration: 3 Months
Class: 10 Sessions
Class schedule: Friday 02:00 PM - 04:00 PM GMT Time
Short Video Material: Yes
Mode of Learning: Virtual Class (Via Zoom)

Assignment:

01 Pre-Course Assignment (Learning Purpose)
01 Capstone Project
- Total Marks: 100
- Pass Mark: 50%

Name: Grace Njoroge
Designation: HR Officer
Country: Kenya
"The Professional Certificate in HR Operations gave me practical insights into managing HR processes effectively. The modules on payroll, compliance, and employee records management were particularly helpful. I now feel more organized and confident in my role."

Name: Sipho Khumalo
Designation: HR Coordinator
Country: South Africa
"This course was a game-changer for me! It provided me with tools to streamline HR operations and improve efficiency. The focus on technology integration in HR processes was especially relevant to modern HR practices."

Name: Kwame Mensah
Designation: Recruitment Assistant
Country: Ghana
"The PcHRO course covered all aspects of HR operations in great detail. I particularly appreciated the practical exercises on handling HR documentation and employee data. It has enhanced my skills and added immense value to my career."

Name: Amina Bello
Designation: HR Assistant
Country: Nigeria
"This course provided me with a solid foundation in HR operations. The modules on compliance with labor laws and best practices in employee relations were extremely insightful. I highly recommend it for HR professionals at any level."

Name: Tinashe Moyo
Designation: HR Generalist
Country: Zimbabwe
"The Professional Certificate in HR Operations was comprehensive and practical. It helped me refine my knowledge of HR policies, workflows, and operational strategies. I’ve already implemented some of the techniques in my organization with great success."

Exam Guideline

Exam Method:

Online MCQ (Multiple Choice Questions) Exam
Number of Questions: 50
MCQ Question Mark: 2 * 50=100
Exam Duration: 50 Minutes
Total Marks: 100
Pass Mark: 50%

Professional Certificate in HR Operations (PcHRO)-28th Batch for Bangladesh